Ecom Agent Lab

Automate customer support

AI voice agents and AI receptionists for online stores

Missed call. Missed sale. An AI voice agent answers every call to your store, 24/7, checks the order live from your data, confirms COD orders, and saves a summary of every call so your team only picks up the calls that need a human.

Book a free 15-min audit on WhatsAppEmail me

Hear one now: call the live AI receptionist demo on +1 (930) 216‑3103. It's an AI agent, not a person.

Illustration based on the Sara demo · sample data

What is an AI voice agent for e-commerce?

It's an AI phone agent that answers calls to your store in a natural voice. It understands the question, looks up the order in your store data through a workflow, answers with the real status, and logs a summary of the call. Complex or sensitive calls get passed to your team with the details.

What your agent can do

  • Answer calls 24/7 with your business info, hours and FAQs
  • Check order status and delivery dates live from your store data
  • Answer delivery and return-policy questions
  • Confirm COD orders before you ship
  • Capture caller name, need and contact details, or book appointments
  • Save every call with a summary to Google Sheets or your CRM
  • Send an instant alert (email or WhatsApp) for important calls
  • Make outbound calls to leads or to confirm orders
How the AI voice agent works: customer calls, the Vapi agent understands the question, an n8n workflow looks up the order, and the call is logged
How the demo agent works: call → Vapi agent → n8n order lookup → call logged.

Workflow diagram

What happens during and after a call?

The agent talks, n8n fetches the facts, and the call ends up as a row in your sheet. Nothing is typed by hand.

AI voice agent call flow

The Sara demo flow: one n8n workflow looks the order up during the call and logs the call after it ends.
Demo call with Sara, an AI voice agent for a sample store. The caller is played by an AI test agent and the order data is sample data.

Demo build

Watch a real call: Sara checks an order live

A customer calls a demo store to ask about order 1001. Sara answers straight away, asks for the order number, and checks it live through an n8n workflow: Wireless Earbuds Pro, shipped with TCS, arriving tomorrow. He asks about cash on delivery and she confirms the amount to pay the rider. After the call, the details are saved to Google Sheets automatically.

One n8n workflow does two jobs: it looks up the order during the call, and it logs the call after it ends.

  • Vapi
  • n8n
  • OpenAI
  • Google Sheets

Read the full demo breakdown

Call log

What does the call log look like?

Every call becomes one row: time, caller, order number, intent, whether it was resolved, and a short AI summary. Your team reads two lines instead of listening back, and patterns (lots of return calls? one city with delivery questions?) show up on their own.

The sheet on the right is an illustration with sample rows. The real log from the Sara demo is shown on the work page.

Illustration · sample data

Pricing

AI voice agent packages

One-time build prices in USD. The phone number and call minutes are billed to your own Vapi or Twilio account. No monthly fee to me unless you want support.

Starter

Basic AI Receptionist

$150 one-time

3 days delivery · 1 revision

  • Inbound AI voice agent
  • Answers with your business info, hours and FAQs
  • Captures caller name, need and contact details
Ask about Starter

Standard

AI Receptionist + Call Logging

$350 one-time

5 days delivery · 2 revisions

  • Everything in Starter
  • Every call saved to Google Sheets or your CRM with a summary
  • Email alert for calls
Ask about Standard

Advanced

Full AI Voice Agent + Automation

$700 one-time

10 days delivery · 3 revisions

  • Everything in Standard
  • Live order lookup or appointment booking
  • Custom n8n workflow (e.g. COD confirmation)
  • 14 days of support
Ask about Advanced
FeatureStarter $150Standard $350Advanced $700
Inbound AI voice agent with your info and FAQsYesYesYes
Captures caller detailsYesYesYes
Call summary to Google Sheets or CRMNoYesYes
Email alertNoYesYes
Live order lookup or appointment bookingNoNoYes
Custom n8n workflowNoNoYes
Support after deliveryNoNo14 days
Delivery / revisions3 days / 15 days / 210 days / 3

For an online store that wants live order status or COD confirmation, Advanced is the package that covers it.

Before and after

What changes when an AI agent answers the phone?

Without automation

  • Calls ring out while the team packs orders or after hours
  • The same “where is my order?” questions interrupt the day
  • Nobody writes down who called about what

With an AI voice agent

  • Every call is answered straight away, day or night
  • Routine order and policy calls are handled end to end
  • Every call is logged with a summary, and important ones trigger an alert

Process

How I build your voice agent

  1. Step 1

    Agree the call script and goals

    After the free audit we write down what callers ask, what the agent should do and when it hands over.

  2. Step 2

    Build in Vapi and n8n, then you test

    I build the agent in Vapi and the automation in n8n. You test it on a real call and request changes.

  3. Step 3

    Hand over with a guide video

    Everything is in your accounts, with a short guide video showing how to update answers and read the call log.

Can an AI phone agent check Shopify order status?

Yes. During the call the voice agent sends the order number to an n8n workflow, which reads the order from Shopify, WooCommerce or a Google Sheet and returns the status, courier and delivery date. The agent reads that back in plain language. If the order isn't found, it says so rather than guessing.

Should callers be told they are talking to AI?

I recommend it. A short line like “I'm the store's AI assistant” sets expectations, builds trust and helps you meet disclosure rules that apply in some places. Callers can always ask for a human, and the agent takes a message or alerts your team.

What can't an AI voice agent do well?

It shouldn't handle angry complaints end to end, take card payments over the phone, or answer questions your data doesn't cover. Noisy lines and strong accents need testing. The honest setup is: the agent handles routine calls and hands the rest to people.

I wrote a full guide: AI voice agent for an online store: what it can and can't do.

Frequently asked questions

Will the voice sound like a robot?

No. The agent uses natural AI voices and short, human replies. You test it on a real call before delivery and can ask for changes.

Do I need to buy a phone number?

Yes. The number is billed to your own Vapi or Twilio account, and I help you set it up, so you stay in control of the number and usage.

What are the ongoing costs?

Only your own call minutes and AI usage, usually a few cents per minute, billed by the providers to your account. There is no monthly fee to me unless you want support.

Can it book appointments into my calendar?

Yes, in the Advanced package. I connect it to your booking tool or calendar through n8n. The same package covers live order lookup for stores.

Can it speak other languages?

English works best. Other languages can be added, but let's discuss and test them before you order.

Can it call customers, not just answer?

Yes. Outbound calls can confirm COD orders or follow up leads from a Google Sheet. Outbound calling has extra rules in most countries (consent, calling hours, disclosure), so we agree who gets called and when before switching it on.

Book a free 15-minute automation audit

Tell me how your store sells and supports customers today. In 15 minutes we find the 2–3 workflows worth automating first. No pitch deck, no obligation.

Book a free 15-min audit on WhatsAppEmail me

Prefer to hear an AI agent first? Call the live AI receptionist demo: +1 (930) 216‑3103 (it's an AI agent, not a person).

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