Privacy Policy

Who I am

This website is run by Majid Ali Shabrani, trading as Ecom Agent Lab, an AI automation builder working remotely from Pakistan with UK online stores. Country of operation: Pakistan. Contact: contact@ecomagentlab.com.

What this site collects

Contact form: the name, email, optional WhatsApp number, store website, platform and message you choose to send. The form is processed on the web server that hosts this site and delivered to me by email.
Email and WhatsApp: if you contact me directly, I receive what you send through those services.
Usage statistics: Google Analytics records anonymous information about how the site is used, such as pages visited, device type and approximate location.
Chat widget: the messages you type into the chat box on this site.
Server logs: the hosting provider may keep standard technical logs (such as IP address and pages requested) for security and reliability.

Analytics, chat and cookies

This site uses Google Analytics for anonymous usage statistics, so I can see which pages are useful. Google Analytics only loads, and its cookies are only set, if you accept them in the cookie banner. You can change your choice at any time with “Cookie settings” at the bottom of every page; your choice is saved in your browser. I don't use it to identify you, and there are no advertising pixels.

The chat widget only loads when you open it. It sends the messages you type to my n8n workflow (hosted on n8n.cloud) so the assistant can reply. Please don't share sensitive details in the chat.

Fonts, images and videos are served from this site.

How I use your details

Only to reply to your enquiry, arrange your audit and, if we work together, deliver the project. I don't sell or share your details for marketing. The lawful basis is your consent and steps taken at your request before a contract.

How long I keep them

Enquiries that don't become projects are deleted once no longer needed, and within 12 months at the latest. Project records are kept as long as needed for the work and any legal requirements.

Your rights

You can ask to see, correct or delete the personal data I hold about you, or withdraw consent, by emailing contact@ecomagentlab.com. You can also complain to the Information Commissioner's Office (ICO).

Client projects

When I build automations or AI agents for your store, your customer data stays in accounts you own (for example your store platform, WhatsApp Business Platform, n8n and Google Sheets). I only access it as needed to build and support the work, and we agree those terms in writing.

Client data agreement

Before any work starts, we agree the data terms in a written agreement: what data I can access and what it is used for.

Where data is accessed and who processes it

I work from Pakistan, so client data may be accessed from Pakistan for building and support. The main services (processors) I use are:

n8n: workflows and the website chat widget
OpenAI: AI language models
Vapi: AI voice agents
Meta WhatsApp Business Platform: WhatsApp messages
Google Workspace: email and documents
Google Analytics: website usage statistics
Hostinger: website hosting and the contact form

International transfers

Because I work from Pakistan and these services run in different countries, your data may be handled outside the UK. To keep it safe, what I can access is agreed in writing, access is limited to what the job needs, data stays in accounts you own wherever possible, and I use each provider's security settings.