Ecom Agent LabFor UK Shopify & WooCommerce stores
AI agents for customer support
A WhatsApp AI agent, an AI voice agent and a website chatbot that answer your customers 24/7 from your own store data, and pass tricky chats to you.
WhatsAppAI AGENT
Hi, where's my order #1048?
AI · live order lookup
It left our warehouse today and should arrive tomorrow. Tracking link sent ✓
VoiceCALL 00:42
“Your order is out for delivery today.”
WebsiteCHAT
Which jacket is best for rain?
The Storm Shell is fully waterproof. Want your size?
The problem
Customers want answers now, not tomorrow
- 01
“Where is my order?” on repeat
Order status questions fill the inbox and the phone, all day, every day. How to automate “where’s my order?”
- 02
Evening messages go cold
Shoppers ask at night and get an answer the next morning, if at all.
- 03
Missed calls are missed sales
When nobody picks up, many callers simply buy somewhere else.
Services
AI agents and chatbots
All of them answer from the same store data and policies, so customers get the same answer everywhere.
- 01
AI agent development
A WhatsApp AI agent and an AI voice agent that answer customers 24/7 from your store data.
- 02
AI chatbot development
A website chatbot trained on your products and policies, for sales and support.
Channels
Three channels, one brain
WhatsApp AI agent
Order, delivery and product questions answered on WhatsApp, 24/7.
AI voice agent
Every call answered, with live order lookups and call summaries.
Website AI chatbot
Helps shoppers choose and answers support questions on your store.
What they handle
The questions your team answers most
Order status
“Where is my order?” answered with live data.
Delivery & returns
Your policies, explained simply.
Product questions
Sizes, stock, materials and recommendations.
Cart reminders
One friendly nudge to opted-in shoppers.
Lead capture
Wholesale and custom requests saved for you.
Human handover
Tricky chats passed to you with a summary.
How it works
From audit to live in four steps
Free audit
A 15-minute call to find where your store loses the most time.
Plan
A short written plan and quote, built around your current tools.
Build & test
Built in your accounts and tested on real order data before going live.
Launch & support
We go live together, check the first runs and fine-tune.
Why Ecom Agent Lab
Simple, honest and built for you
Built around your store
Connected to Shopify or WooCommerce and the apps you already use. No switching platforms.
Your accounts, your data
Everything runs in accounts in your name. You own the workflows and the data.
One person, start to finish
You deal with me, Majid, from the audit to launch and beyond. UK hours, 10:00–18:00.
FAQ
AI customer support agents, answered
Can an AI agent really answer order-status questions?
Yes, for most routine ones. It looks up the live order and replies. Anything unusual goes to your team instead of being guessed.
Will customers know they're talking to AI?
They should. The agents introduce themselves as the store's AI assistant. Honest and quick beats pretending.
What if the agent doesn't know the answer?
It says so, collects the details and hands the conversation to you with a short summary.
Can it sound like our brand?
Yes. It's set up with your tone of voice, your policies and real examples of your replies.
Do I need new software?
No. The agents connect to your existing store, WhatsApp Business number, phone line and inbox.
How is it priced?
You get a clear written quote after the free 15-minute audit, based on the channels and volume you need. No obligation.
Free 15-minute audit
Book your free 15-minute audit
Tell me what takes up your time. I'll reply personally and we'll find the first thing worth automating. No obligation.
Or try the AI voice agent: +1 (930) 216‑3103 Demo calls are limited to 2 minutes. This demo line is a US number. Your production agent can use a UK number.