Ecom Agent LabAI Agents for Customer Support
AI agent development for UK online stores
AI agents that talk to your customers on WhatsApp and on the phone. They check live orders, answer from your policies and hand anything unusual to you.
Try the AI voice agent demo: +1 (930) 216‑3103Demo calls are limited to 2 minutes. This demo line is a US number. Your production agent can use a UK number.
The problem
Sound familiar?
- 01
Replies hours later
By the time someone answers a WhatsApp message, the shopper has often bought somewhere else.
- 02
Missed calls, missed sales
Calls during packing, lunch or after hours go to voicemail, and many people never call back.
- 03
The same questions all day
Order status, delivery times and sizing, asked again and again on every channel.
What's included
The agents I build
- 01
WhatsApp AI agent
Customers message your WhatsApp Business number and get a useful reply in seconds, day or night. The agent looks up the order, answers from your policies and passes tricky chats to your team with a short summary.
- 24/7 answers on order status, delivery, sizing, stock and returns
- Live order lookup in Shopify or WooCommerce, not guesswork
- Opt-in cart reminders and delivery updates from the same number
- Your team can take over any chat, with the full history saved
- 02
AI voice agent
Every call answered, even when nobody is free. The voice agent introduces itself as your AI assistant, asks for the order number, checks it live and gives the update. A short call summary is saved for your team.
- Answers inbound calls 24/7 on a UK number in your own account
- Handles “where is my order?” with live store data
- Transfers the call or books a callback when a person is needed
- Caller, reason and outcome logged to a sheet or your CRM
Try the demo: +1 (930) 216‑3103Demo calls are limited to 2 minutes. This demo line is a US number. Your production agent can use a UK number.
- 03
Custom AI agents for store tasks
Not every agent talks to customers. Some quietly work for your team: reading the support inbox, checking orders for problems or preparing replies for you to approve.
- Inbox triage: sorts messages and drafts replies for approval
- Order-check agent that flags odd addresses or stuck orders
- Every agent only acts within rules you agree, with logs you can read
Built with OpenAI and n8n on the official WhatsApp Business Platform, with Vapi for voice, connected to your store data. Everything runs in accounts you own.
How it works
Step by step
- 01MESSAGE OR CALL24/7
- 02LOOK UP ORDERstore data
- 03ANSWERyour policies
- 04UNSURE? HAND OFFto team
- 05LOG + SUMMARYhistory
FAQ
AI agent development: FAQ
What is the difference between an AI agent and a chatbot?
A chatbot usually lives on your website and answers questions. An AI agent can also take actions, such as looking up a live order, sending an update or logging a call, and it can work on WhatsApp and the phone as well.
Do I need the WhatsApp Business API?
Yes. The WhatsApp AI agent runs on Meta's official WhatsApp Business Platform. I help you set it up in your own name.
Will callers know they're talking to an AI?
They should. I recommend the voice agent introduces itself as the store's AI assistant at the start of each call.
Will the agent make things up?
It's set up to answer only from your store data and policies. If it doesn't know, it says so and hands over to your team.
Can my team still reply themselves?
Yes. Your team can take over any WhatsApp chat or call, and the AI steps back.
Related
Related services
AI chatbot development
A website chatbot trained on your products and policies, for sales and support.
Workflow automation
Orders, stock, returns, cart recovery, reviews, reports, product copy and forecasting.
CRM integration
Store, CRM, email platform and accounts sharing the same customer data.
Free 15-minute audit
Book your free 15-minute audit
Tell me what takes up your time. I'll reply personally and we'll find the first thing worth automating. No obligation.
Or try the AI voice agent: +1 (930) 216‑3103 Demo calls are limited to 2 minutes. This demo line is a US number. Your production agent can use a UK number.