Ecom Agent LabAI Agents for Customer Support
AI chatbot development for UK e-commerce
A chat window on your store that knows your products, delivery and returns. It helps shoppers choose, answers support questions and hands over to a person when needed.
The problem
Sound familiar?
- 01
Questions at 11pm
Shoppers browse in the evening, when nobody is there to answer.
- 02
An FAQ page nobody reads
The answer exists, but shoppers won't go looking for it.
- 03
Visitors leave without asking
No quick answer, no sale.
What's included
Chatbots for sales and support
- 01
Website chatbot for shoppers
Trained on your product pages, size guides and delivery information, so shoppers get clear answers without leaving the page.
- Answers product, delivery and returns questions
- Suggests items after a couple of quick questions
- Loads after your page, so it doesn't slow your store down
- 02
Customer support chatbot
Takes the routine support questions off your team, from “where is my order?” to starting a return.
- Order status checks with live order data
- Starts returns and explains your policy in plain words
- Hands the chat to WhatsApp or email with a short summary
- 03
Lead and trade enquiries
Wholesale, bulk and custom-order enquiries are captured properly instead of getting lost in a chat log.
- Collects the details you need for a quote
- Sends the enquiry to your inbox or CRM with a follow-up task
- Only asks for what's needed, with a clear privacy note
Built with OpenAI and n8n, connected to your store pages, policies and order data. Everything runs in accounts you own.
How it works
Step by step
- 01SHOPPER ASKSwebsite
- 02SEARCH CONTENTpolicies
- 03CHECK ORDERif needed
- 04ANSWER OR SUGGESTproducts
- 05HAND OFFWhatsApp / email
FAQ
AI chatbot development: FAQ
Will a chatbot slow down my website?
No. The chat widget loads after your page, so it doesn't hold up your store.
Does it work on Shopify and WooCommerce?
Yes, both.
Can it hand over to a real person?
Yes. It can pass the chat to WhatsApp or email, with a summary of what the shopper asked.
Can it answer in our brand voice?
Yes. It's set up with your tone of voice, your policies and real examples of your replies.
Related
Related services
AI agent development
A WhatsApp AI agent and an AI voice agent that answer customers 24/7 from your store data.
Workflow automation
Orders, stock, returns, cart recovery, reviews, reports, product copy and forecasting.
n8n automation
Custom n8n workflows that connect your apps, run on schedule and alert you on errors.
Free 15-minute audit
Book your free 15-minute audit
Tell me what takes up your time. I'll reply personally and we'll find the first thing worth automating. No obligation.
Or try the AI voice agent: +1 (930) 216‑3103 Demo calls are limited to 2 minutes. This demo line is a US number. Your production agent can use a UK number.